Running a bed and breakfast definitely has its perks – such as meeting interesting people, learning about new places and never having a shortage of topics for Travel Tip Tuesdays .
Not that I use our guests or anything.
But sometimes guests have specific travel-related issues that we help them sort through . And then I tell you all about it.
We recently had an amazing guest stay with us for two weeks. Born in Spain, living in Switzerland, he was here in Catanzaro visiting friends … most importantly – his girlfriend .
He rented a car through UK-based company, Holiday Autos who then contracts with reputable rental car companies throughout the world. They claim to be the only all-inclusive, pre-paid car rental agency in Europe and promise 24/7 customer service, high quality cars, full insurance coverage and the guaranteed lowest available prices.
What could be better?
Well, if they followed through on said services – THAT would be better.
Our young guest drove out to the beach one evening, spent the night at a ocean-side campfire with friends and awoke to find slits ripped through two of the tires on his rental car.
Like the responsible guy he is, he immediately phoned Maggiore, the Italian company Holiday Autos contracted for his rental.
Their conversation went more or less like this.
Maggiore: How can we help you?
Guest: I have a problem with my rental car. Someone slit two of the tires.
Maggiore: You are responsible for replacing the tires before you return the car.
Guest: Well, I purchased additional insurance, so it should be covered.
Maggiore: Yes. Well. Tires aren’t covered.
Guest: They aren’t covered? Well, what if someone steals the car? I can’t drive it.
Maggiore: Theft is covered.
Our honorable guest, visibly distressed over the incident collected quotes for two new tires and had resigned himself to pay the penalties.
I, on the other hand, was not so resolved.
I was furious. Not only was our guest upset at the unexpected expense, but he had lost two days of his vacation trying to resolve this issue.
Tires not covered – theft covered?
Am I missing something?
“Check with your credit card company,” I told him. “Maybe they will cover it.”
“Make sure you read the contract Maggiore gave you to double check.”
“Where did you make the reservation?”
Finally, a small light flickered in his eye.
“I rented it through a company called Holiday Autos. Maybe I can call them.”
And he did.
Within 10 minutes, he had explained the situation in his own language and Holiday Autos had resolved the issue.
“Put the charges on your credit card at Maggiore,” they told him. “We will reimburse you 100%.”
A quick Google search seems to verify the “tires aren’t covered” stance – even for American companies.
So my suggestion is this.
Next time you need a rental car, check out Holiday Autos and see if they have a car available for your area. With prices ONE HALF of what customers of other European/Italian companies have paid – what do you have to lose?
Have you even run into a road block when dealing with a rental car company? What happened? How were your problems resolved?
Until next time … Buon Viaggio!